Privacy Policy

1. Who We Are

This website is operated by 24/7 Recovery and Roadside Assistance, a roadside assistance and towing service based in Islamabad and Rawalpindi, Pakistan. When you use this website or contact us through it, we may collect some personal information about you. This policy explains how we handle that information.

2. What Information We Collect

We only collect information that you actively provide to us, plus basic technical data that is collected automatically when you visit any website.

Contact form. When you fill in our contact or booking form, we collect the name, phone number, and message you enter. This is the information you choose to give us so that we can respond to your request.

Location data ("Find Me" feature).Our website has a "Find Me" button that, with your permission, uses your device's GPS to share your current location with us. Your browser will ask for your permission before sharing anything. We receive your coordinates only if you choose to share them, and we use this information solely to help our dispatcher identify where you are so we can send help quickly.

Automatic technical data. When you visit our website, our hosting provider and any analytics tools we use may automatically record basic technical information such as your IP address, the type of browser and device you are using, which pages you visited, and how long you spent on the site. This happens on virtually every website and is standard practice.

3. How We Use Your Information

We use the information we collect for the following purposes only:

• To respond to your enquiry or service request by phone or email.
• To dispatch our roadside assistance team to your location when you need help.
• To understand how visitors use our website so we can improve it (using aggregated, non-identifying analytics data).

We do not use your contact information to send you unsolicited marketing messages. If you contact us, we will only use your details to handle that specific request.

4. We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise share your personal information with any third party for their own commercial purposes. Your information is used only to provide you with the service you requested.

5. Cookies and Analytics

Our website may use cookies — small text files stored on your device — to help the site function correctly and to collect basic analytics data. We may use a service such as Google Analytics to help us understand how visitors find and use our site. The data collected through analytics is aggregated and does not personally identify you.

You can control cookies through your browser settings. Disabling cookies may affect some features of the site, but will not prevent you from using our contact form or calling us directly.

6. Data Sharing

We do not share your personal data with other companies or individuals except in the following limited circumstances:

• Legal requirements. If we are required to disclose information by Pakistani law, a court order, or a government authority, we will comply with that legal obligation.
• Service providers. Our website is hosted on third-party infrastructure (such as Vercel). These providers may process technical data as part of delivering the website, but they do not have access to your contact form submissions and do not use your data for their own purposes.

7. How Long We Keep Your Data

We keep contact form submissions and any related correspondence for up to 12 months after your request has been handled, and then we delete them. Location data shared through the "Find Me" feature is used only for the immediate dispatch — we do not store your GPS coordinates beyond that purpose.

8. Security

We take reasonable precautions to protect the information you share with us. Our website is served over HTTPS, which encrypts data in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information through our website, please contact us and we will delete it promptly.

10. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct any information that is inaccurate or out of date.
• Ask us to delete your personal information, where we are not required by law to keep it.

To exercise any of these rights, please contact us using the details in the section below and we will respond as promptly as we can.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last updated" date at the top of this page. We encourage you to check back occasionally if you would like to stay informed.

12. Contact Us About Privacy

If you have any questions about this privacy policy, how we handle your personal data, or would like to exercise any of your rights, please get in touch: