Frequently Asked Questions

Yes. We operate 24 hours a day, 7 days a week, including weekends and holidays. A real person answers the phone, never a machine.

Our average response time is 30 minutes within our primary service area. Response times vary depending on your location. In some cases, particularly late at night or in remote areas, it may take slightly longer. We'll give you an accurate ETA when you call.

We cover Islamabad, Rawalpindi, Lahore, Murree, and surrounding areas, including DHA, Bahria Town, Gulberg, Askari sectors, Saddar, Chaklala Scheme 3, and more. Visit our Areas We Serve page for the full list, or just call us and we'll confirm right away.

We tow cars, trucks, SUVs, vans, motorcycles, and light-duty commercial vehicles. For specialty or oversized vehicles, give us a call to discuss your specific needs.

Pricing depends on the type of service, your location, and the distance to your destination. We always provide an upfront price before we begin any work. No hidden fees or surprise charges. Call us for a free estimate.

We do not work directly with insurance companies, but we can provide a receipt for the job. Check with your insurer whether they cover roadside assistance.

We accept cash, JazzCash, EasyPaisa, bank transfer, and debit/credit cards. Payment is collected at the time of service.

Same price day or night. No surprises. We charge the same rate whether you call at noon or 3am.

Regular towing raises one end of the vehicle while the other wheels remain on the road. Flatbed towing loads your entire vehicle onto a flat platform, keeping all four wheels off the ground. Flatbed is safer for AWD vehicles, luxury cars, and vehicles with low ground clearance.

Yes. Our technicians use a slim-jim and air wedge to open vehicle doors without scratching paint, breaking windows, or damaging locks.

If you have a flat and no spare, or if your spare is also damaged, we can tow your vehicle to the nearest tyre shop or your preferred location.

Yes, that's exactly what our winch-out recovery service is for. We have a winch on the truck and can extract vehicles from mud, ditches, and other off-road situations. For snow or ice, tell us the road conditions on the call and we'll tell you honestly what we can do.

We deliver petrol and diesel. When you call, let us know your fuel type and we'll bring the right one. The fuel cost is separate from the delivery fee.

Every vehicle is strapped down securely before it moves. The driver checks the car and does a walk-around before pulling away.

When you call, we'll give you the driver's name and an ETA. Our trucks are marked with our company name and logo. If you ever feel unsure, call us back on the same number to confirm.