Frequently Asked Questions

Yes, absolutely. We operate 24 hours a day, 7 days a week — including weekends and holidays. Our dispatch line is always answered by a real person, never a machine.

Our average response time is 30 minutes or less within our primary service area. In some cases, particularly late at night or in remote areas, it may take slightly longer. We'll give you an accurate ETA when you call.

We cover Islamabad, Rawalpindi, and surrounding areas — including DHA, Bahria Town, Gulberg, Askari sectors, Saddar, Chaklala Scheme 3, and more. Visit our Areas We Serve page for the full list, or just call us — we'll confirm right away.

We tow cars, trucks, SUVs, vans, motorcycles, and light-duty commercial vehicles. For specialty or oversized vehicles, give us a call to discuss your specific needs.

Pricing depends on the type of service, your location, and the distance to your destination. We always provide an upfront price before we begin any work — no hidden fees or surprise charges. Call us for a free estimate.

Yes. We work directly with most major insurance companies and roadside assistance programs. If your insurance covers towing, we can often bill them directly. Have your insurance card ready when you call.

We accept cash, all major credit and debit cards (Visa, Mastercard, American Express, Discover), and digital payments. Payment is collected at the time of service.

We strive to keep our pricing consistent around the clock. Any applicable after-hours rates will be disclosed upfront when you call for service. We believe in full transparency.

Regular towing raises one end of the vehicle while the other wheels remain on the road. Flatbed towing loads your entire vehicle onto a flat platform, keeping all four wheels off the ground. Flatbed is safer for AWD vehicles, luxury cars, and vehicles with low ground clearance.

Yes. Our technicians use industry-standard, non-destructive lockout tools that are designed to open vehicle doors without scratching paint, breaking windows, or damaging locks.

If you have a flat and no spare, or if your spare is also damaged, we can tow your vehicle to the nearest tire shop or your preferred location.

Yes — that's exactly what our winch-out recovery service is for. We have heavy-duty winch equipment and trained operators who can safely extract vehicles from mud, snow, ditches, and other off-road situations.

We deliver petrol and diesel. When you call, let us know your fuel type and we'll bring the right one. The fuel cost is separate from the delivery fee.

Yes. All of our drivers are fully licensed, background-checked, and trained in safe towing and roadside assistance practices. Our business is fully insured, protecting both our team and your vehicle.

When you call, we'll give you the driver's name and an ETA. Our trucks are marked with our company name and logo. If you ever feel unsure, call us back on the same number to confirm.

We carry full commercial insurance coverage. In the unlikely event of any damage caused during the tow, we are covered. We'll always do our best to prevent any issues, and we stand behind our work.